Annex Cloud incident

Component "Admin Portal US - AWS (Loyalty Platform Services - AWS)" and a few other components are Down

Major Resolved View vendor source →

Annex Cloud experienced a major incident on October 15, 2026, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 04:14 PM UTC
Resolved
Oct 15, 2026, 04:38 PM UTC
Duration
23m
Detected by Pingoru
Oct 15, 2026, 04:14 PM UTC

Update timeline

  1. investigating Oct 15, 2026, 04:14 PM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Down

  2. investigating Oct 15, 2026, 04:14 PM UTC

    "Admin Portal US - AWS (Loyalty Platform Services - AWS)" is Down

  3. investigating Oct 15, 2026, 04:15 PM UTC

    "RAF - Application (Other Platform Services - AWS)" is Down

  4. investigating Oct 15, 2026, 04:15 PM UTC

    "Share & Save - Application (Other Platform Services - AWS)" is Down

  5. investigating Oct 15, 2026, 04:15 PM UTC

    "Q & A - Application (Other Platform Services - AWS)" is Down

  6. investigating Oct 15, 2026, 04:16 PM UTC

    "Loyalty Program - API - POST (Loyalty Platform Services - AWS)" is Down

  7. investigating Oct 15, 2026, 04:19 PM UTC

    "RAF - Application - POST (Other Platform Services - AWS)" is Down

  8. investigating Oct 15, 2026, 04:20 PM UTC

    "Loyalty Program - API - GET (Loyalty Platform Services - AWS)" is Down

  9. monitoring Oct 15, 2026, 04:21 PM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Operational

  10. monitoring Oct 15, 2026, 04:21 PM UTC

    "Share & Save - Application (Other Platform Services - AWS)" is Operational

  11. monitoring Oct 15, 2026, 04:22 PM UTC

    "Admin Portal US - AWS (Loyalty Platform Services - AWS)" is Operational

  12. investigating Oct 15, 2026, 04:22 PM UTC

    "Share & Save - Application (Other Platform Services - AWS)" is Down

  13. investigating Oct 15, 2026, 04:24 PM UTC

    "Admin Portal US - AWS (Loyalty Platform Services - AWS)" is Down

  14. monitoring Oct 15, 2026, 04:27 PM UTC

    "Share & Save - Application (Other Platform Services - AWS)" is Operational

  15. investigating Oct 15, 2026, 04:27 PM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Down

  16. monitoring Oct 15, 2026, 04:28 PM UTC

    "RAF - Application (Other Platform Services - AWS)" is Operational

  17. monitoring Oct 15, 2026, 04:28 PM UTC

    "RAF - Application - POST (Other Platform Services - AWS)" is Operational

  18. monitoring Oct 15, 2026, 04:28 PM UTC

    "Admin Portal US - AWS (Loyalty Platform Services - AWS)" is Operational

  19. monitoring Oct 15, 2026, 04:30 PM UTC

    "Loyalty Program - API - GET (Loyalty Platform Services - AWS)" is Operational

  20. investigating Oct 15, 2026, 04:31 PM UTC

    "RAF - Application - POST (Other Platform Services - AWS)" is Down

  21. monitoring Oct 15, 2026, 04:31 PM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Operational

  22. investigating Oct 15, 2026, 04:32 PM UTC

    "Loyalty Program - API - GET (Loyalty Platform Services - AWS)" is Down

  23. investigating Oct 15, 2026, 04:32 PM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Down

  24. monitoring Oct 15, 2026, 04:34 PM UTC

    "Loyalty Program - API - POST (Loyalty Platform Services - AWS)" is Operational

  25. monitoring Oct 15, 2026, 04:35 PM UTC

    "RAF - Application - POST (Other Platform Services - AWS)" is Operational

  26. monitoring Oct 15, 2026, 04:37 PM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Operational

  27. monitoring Oct 15, 2026, 04:37 PM UTC

    "Loyalty Program - API - GET (Loyalty Platform Services - AWS)" is Operational

  28. resolved Oct 15, 2026, 04:38 PM UTC

    All components are Operational