Annex Cloud incident

Component "Loyalty Program - API - GET (Loyalty Platform Services - AWS)" and a few other components are Down

Major Resolved View vendor source →

Annex Cloud experienced a major incident on April 6, 2026, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2026, 01:22 AM UTC
Resolved
Apr 06, 2026, 01:52 AM UTC
Duration
30m
Detected by Pingoru
Apr 06, 2026, 01:22 AM UTC

Update timeline

  1. investigating Apr 06, 2026, 01:22 AM UTC

    "RAF - Application (Other Platform Services - AWS)" is Down

  2. investigating Apr 06, 2026, 01:24 AM UTC

    "RAF - Application - POST (Other Platform Services - AWS)" is Down

  3. investigating Apr 06, 2026, 01:27 AM UTC

    "Share & Save - Application (Other Platform Services - AWS)" is Down

  4. investigating Apr 06, 2026, 01:32 AM UTC

    "Loyalty Program - API - GET (Loyalty Platform Services - AWS)" is Down

  5. investigating Apr 06, 2026, 01:34 AM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Down

  6. investigating Apr 06, 2026, 01:35 AM UTC

    "Loyalty Program - API - POST (Loyalty Platform Services - AWS)" is Down

  7. investigating Apr 06, 2026, 01:41 AM UTC

    "Q & A - Application (Other Platform Services - AWS)" is Down

  8. monitoring Apr 06, 2026, 01:42 AM UTC

    "Loyalty Program - API - POST (Loyalty Platform Services - AWS)" is Operational

  9. monitoring Apr 06, 2026, 01:43 AM UTC

    "RAF - Application - POST (Other Platform Services - AWS)" is Operational

  10. monitoring Apr 06, 2026, 01:44 AM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Operational

  11. monitoring Apr 06, 2026, 01:44 AM UTC

    "Loyalty Program - API - GET (Loyalty Platform Services - AWS)" is Operational

  12. monitoring Apr 06, 2026, 01:44 AM UTC

    "Share & Save - Application (Other Platform Services - AWS)" is Operational

  13. monitoring Apr 06, 2026, 01:50 AM UTC

    "Q & A - Application (Other Platform Services - AWS)" is Operational

  14. resolved Apr 06, 2026, 01:52 AM UTC

    All components are Operational