Annex Cloud incident

Component "Q & A - Application (Other Platform Services - AWS)" and a few other components are Down

Major Resolved View vendor source →

Annex Cloud experienced a major incident on May 19, 2026, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 01:33 PM UTC
Resolved
May 19, 2026, 01:58 PM UTC
Duration
24m
Detected by Pingoru
May 19, 2026, 01:33 PM UTC

Update timeline

  1. investigating May 19, 2026, 01:33 PM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Down

  2. investigating May 19, 2026, 01:35 PM UTC

    "Q & A - Application (Other Platform Services - AWS)" is Down

  3. investigating May 19, 2026, 01:35 PM UTC

    "RAF - Application (Other Platform Services - AWS)" is Down

  4. investigating May 19, 2026, 01:36 PM UTC

    "Loyalty Program - API - POST (Loyalty Platform Services - AWS)" is Down

  5. investigating May 19, 2026, 01:36 PM UTC

    "RAF - Application - POST (Other Platform Services - AWS)" is Down

  6. investigating May 19, 2026, 01:36 PM UTC

    "Loyalty Program - API - GET (Loyalty Platform Services - AWS)" is Down

  7. investigating May 19, 2026, 01:37 PM UTC

    "Share & Save - Application (Other Platform Services - AWS)" is Down

  8. monitoring May 19, 2026, 01:56 PM UTC

    "Loyalty Program - API - POST (Loyalty Platform Services - AWS)" is Operational

  9. monitoring May 19, 2026, 01:56 PM UTC

    "RAF - Application - POST (Other Platform Services - AWS)" is Operational

  10. monitoring May 19, 2026, 01:56 PM UTC

    "Loyalty Program - API - GET (Loyalty Platform Services - AWS)" is Operational

  11. monitoring May 19, 2026, 01:57 PM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Operational

  12. monitoring May 19, 2026, 01:57 PM UTC

    "Q & A - Application (Other Platform Services - AWS)" is Operational

  13. monitoring May 19, 2026, 01:57 PM UTC

    "RAF - Application (Other Platform Services - AWS)" is Operational

  14. resolved May 19, 2026, 01:58 PM UTC

    All components are Operational