Annex Cloud incident

Component "Loyalty Program - API - GET (Loyalty Platform Services - AWS)" and a few other components are Down

Major Resolved View vendor source →

Annex Cloud experienced a major incident on May 25, 2026, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 10:28 PM UTC
Resolved
May 25, 2026, 10:39 PM UTC
Duration
11m
Detected by Pingoru
May 25, 2026, 10:28 PM UTC

Update timeline

  1. investigating May 25, 2026, 10:28 PM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Down

  2. investigating May 25, 2026, 10:28 PM UTC

    "Loyalty Program - API - GET (Loyalty Platform Services - AWS)" is Down

  3. monitoring May 25, 2026, 10:32 PM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Operational

  4. investigating May 25, 2026, 10:34 PM UTC

    "Q & A - Application (Other Platform Services - AWS)" is Down

  5. investigating May 25, 2026, 10:35 PM UTC

    "Loyalty Program - API - POST (Loyalty Platform Services - AWS)" is Down

  6. investigating May 25, 2026, 10:35 PM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Down

  7. monitoring May 25, 2026, 10:38 PM UTC

    "Loyalty Program - API - GET (Loyalty Platform Services - AWS)" is Operational

  8. monitoring May 25, 2026, 10:39 PM UTC

    "Q & A - Application (Other Platform Services - AWS)" is Operational

  9. monitoring May 25, 2026, 10:39 PM UTC

    "Loyalty Program - API - POST (Loyalty Platform Services - AWS)" is Operational

  10. resolved May 25, 2026, 10:39 PM UTC

    All components are Operational