Annex Cloud incident

Component "Q & A - Application (Other Platform Services - AWS)" and a few other components are Down

Major Resolved View vendor source →

Annex Cloud experienced a major incident on June 10, 2026, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 01:38 PM UTC
Resolved
Jun 10, 2026, 01:57 PM UTC
Duration
19m
Detected by Pingoru
Jun 10, 2026, 01:38 PM UTC

Update timeline

  1. investigating Jun 10, 2026, 01:38 PM UTC

    "RAF - Application (Other Platform Services - AWS)" is Down

  2. investigating Jun 10, 2026, 01:40 PM UTC

    "RAF - Application - POST (Other Platform Services - AWS)" is Down

  3. investigating Jun 10, 2026, 01:40 PM UTC

    "Admin Portal US - AWS (Loyalty Platform Services - AWS)" is Down

  4. investigating Jun 10, 2026, 01:43 PM UTC

    "Loyalty Program - API - POST (Loyalty Platform Services - AWS)" is Down

  5. investigating Jun 10, 2026, 01:43 PM UTC

    "Q & A - Application (Other Platform Services - AWS)" is Down

  6. investigating Jun 10, 2026, 01:44 PM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Down

  7. investigating Jun 10, 2026, 01:44 PM UTC

    "Loyalty Program - API - GET (Loyalty Platform Services - AWS)" is Down

  8. monitoring Jun 10, 2026, 01:53 PM UTC

    "Loyalty Program - Application (Loyalty Platform Services - AWS)" is Operational

  9. monitoring Jun 10, 2026, 01:53 PM UTC

    "Q & A - Application (Other Platform Services - AWS)" is Operational

  10. monitoring Jun 10, 2026, 01:53 PM UTC

    "Loyalty Program - API - GET (Loyalty Platform Services - AWS)" is Operational

  11. monitoring Jun 10, 2026, 01:54 PM UTC

    "Loyalty Program - API - POST (Loyalty Platform Services - AWS)" is Operational

  12. monitoring Jun 10, 2026, 01:54 PM UTC

    "RAF - Application (Other Platform Services - AWS)" is Operational

  13. monitoring Jun 10, 2026, 01:57 PM UTC

    "RAF - Application - POST (Other Platform Services - AWS)" is Operational

  14. resolved Jun 10, 2026, 01:57 PM UTC

    All components are Operational