Platform Alerts

Update timeline

1. investigating Mar 04, 2026, 03:57 PM UTC

   We are currently investigating an issue resulting in some customers not being able to load models. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

2. identified Mar 04, 2026, 04:16 PM UTC

   We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

3. monitoring Mar 04, 2026, 04:26 PM UTC

   Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

4. resolved Mar 04, 2026, 05:05 PM UTC

   We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

5. postmortem Mar 12, 2026, 10:21 PM UTC

   On March 4, 2026, at 15:44 UTC, customers in our eu1: Data Center - Netherlands region experienced difficulties accessing or opening models. Existing open connections were unaffected, while new attempts to open models encountered errors. **Root cause** During a recent system update, an incorrect configuration setting caused new requests to open models in the eu1: Data Center - Netherlands region to be routed incorrectly. Models that were already open and in use were unaffected. This prevented customers from opening new models until the setting was corrected. **Recovery** Our engineering team identified the issue and took immediate action. We corrected the configuration setting and deployed the fix across the eu1: Data Center - Netherlands region. By 16:31 UTC, the issue was fully resolved. **Corrective and preventative actions** We are implementing the following actions to prevent recurrence: * We are implementing automated checks in our update process to catch configuration errors before they are deployed to customers. * We are strengthening our review procedures for system configuration changes to include additional validation steps that reduce the risk of manual errors during updates. We apologize for the impact this issue has had on your operations. We are committed to the improvements outlined above to prevent similar disruptions. If you have questions or concerns, please contact our [Support](https://support.anaplan.com/) team.