Platform Alerts

Update timeline

1. investigating Mar 19, 2026, 02:48 AM UTC

   We are currently investigating an issue resulting in some customers not being able to load models. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

2. investigating Mar 19, 2026, 03:04 AM UTC

   Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

3. identified Mar 19, 2026, 03:24 AM UTC

   We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Customers should be able to open workspaces and models but some performance issues remain that we are currently working through. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

4. monitoring Mar 19, 2026, 03:50 AM UTC

   Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

5. resolved Mar 19, 2026, 04:01 AM UTC

   We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

6. postmortem Mar 30, 2026, 05:20 PM UTC

   On March 19, 2026, at 02:48 UTC, our monitoring detected that the eu2: Data Center - Germany region was unavailable. During this time, customers could still log in to Anaplan but attempts to access workspaces or models resulted in errors. **Root cause** While our engineering team was performing remediation work to update a configuration in the eu2: Data Center - Germany region, a service was temporarily stopped as part of the standard remediation procedure. A dependency between this service and another service responsible for routing internal requests caused the second service also to stop. This prevented customer requests from reaching their workspaces and models. **Recovery** Our engineering team identified the issue and took immediate action. The team determined that the service dependency had caused the routing service to stop alongside the service that was intentionally paused. Once the team re-enabled the affected service, internal request routing resumed and customer access was restored across the region. By 03:50 UTC, the issue was fully resolved, and customers could access their workspaces and models. **Corrective and preventative actions** We're implementing the following actions to prevent recurrence: * We're building redundancy into our internal request routing so that multiple paths are available for processing requests. This ensures that if one service is temporarily unavailable, customer requests can still be processed. * We're auditing our infrastructure configuration dependencies to verify they're fully documented as part of our operational runbooks. This ensures remediation steps account for all connected services. * We're implementing additional alerting at the infrastructure level to detect when internal services are unexpectedly stopped. This reduces the time between a service disruption and our team's response. **Closing** We apologize for the impact this issue has had on your operations. We're committed to the improvements outlined above to prevent similar disruptions. If you have questions or concerns, please contact [Support](https://support.anaplan.com/).