Anaplan is currently experiencing a major incident affecting us1: Data Center - US East and us2: Data Center - US West and 1 more component, which began 3h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2026, 11:11 AM UTC
We are currently investigating an active incident that may affect Basic Authentication access. If you encounter issues when attempting to access the platform please use the following workaround while we resolve the issue: - Close your current session— Close the active browser tab or open a new Incognito/Private window. - Re-authenticate— Navigate to the portal and log in again with your credentials to establish a fresh session. We are actively monitoring the platform and will continue to do so until the issue is fully resolved. If you are still experiencing difficulties or have any questions, please reach out to Anaplan Support
- investigating Jun 10, 2026, 11:35 AM UTC
Since our last update, we have detected a further degradation in general platform performance. Our engineering teams are actively investigating the root cause with the highest priority, and we will provide further updates as the situation develops Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
- investigating Jun 10, 2026, 12:01 PM UTC
Following our previous notification, the ongoing performance issues have escalated, resulting in broader platform-wide degradation. Our senior engineering teams have successfully identified the root cause of the issue and are currently executing targeted remediation steps to restore normal operations as our absolute highest priority. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
- investigating Jun 10, 2026, 12:34 PM UTC
Our engineering teams continue to actively investigate the incident while simultaneously implementing targeted remediation steps to stabilize the platform. We are closely monitoring the system's response to these actions and will provide our updates every 30 minutes as we work to resolve this issue as quickly as possible.
- identified Jun 10, 2026, 12:51 PM UTC
The general platform has successfully recovered and is operating normally; however, we are actively addressing a residual issue impacting Cloudworks that is currently preventing integration jobs from completing. Our technical teams remain focused on resolving this remaining component to restore full service across all integrations as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
- identified Jun 10, 2026, 01:18 PM UTC
We are pleased to report that integration jobs are now successfully completing, and our systems are actively processing the accumulated backlog across all regions. To accelerate this recovery, we have scaled out our service capacity, with a particular focus on the us7: Cloud - US region to expedite the clearance of its more significant backlog. We will provide further updates in 30 minutes or upon resolution.
- identified Jun 10, 2026, 01:27 PM UTC
We are pleased to report that integration processing has returned to normal operational levels across all global regions, with the sole exception of us7: Cloud - US. The us7: Cloud - US region continues to steadily work through its remaining queue utilizing our expanded capacity, and we are monitoring progress closely to ensure a complete return to baseline performance. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
- identified Jun 10, 2026, 01:55 PM UTC
As we continue our active recovery efforts, we have identified localized capacity constraints in the us1: Data Center - US East region that may intermittently affect customers attempting to load models. Our engineering teams are addressing this resource bottleneck to restore full service. The CloudWorks backlog in us7: Cloud - US has finished processing, and the service has returned to normal operations. While an estimated time to resolution is not yet established, our teams are treating this with the highest urgency. We will provide our next update in 30 minutes, or sooner if a resolution is reached.