Anaplan experienced a major incident on June 1, 2026 affecting ap1: Cloud - Japan, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2026, 02:05 AM UTC
We are currently investigating an issue resulting in some customers not being able to load or create models. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- identified Jun 01, 2026, 02:29 AM UTC
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
- resolved Jun 01, 2026, 02:40 AM UTC
We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.