Amplify experienced a minor incident on September 4, 2025 affecting Customer Support, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 04, 2025, 06:45 PM UTC
Our phone provider is currently reporting degraded performance with several of their applications. As a result, our phone support may experience intermittent connectivity issues. We are monitoring the status page of our phone provider for updates and will relay those updates here. In the meantime, you can contact with us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). We appreciate your patience and hope this issue is resolved soon!
- monitoring Sep 04, 2025, 07:46 PM UTC
Our phone service provider recently updated the status of these issues to Resolved. We are going to leave our status in Monitoring for the time being. Please feel free to continue connecting with our Support Team via phone now! Thank you so much!
- resolved Sep 04, 2025, 09:08 PM UTC
This incident has been resolved.