Amperity Outage History

We will continue to investigate and provide an update shortly. If you are impacted please submit a ticket to Amperity Support. Thank you for your patience.

If you feel you are experiencing an issue with your Google Ads, please submit a Support ticket.

We're experiencing an Azure outage that may impact some customers. We're working with Azure on the issue and will update shortly

Some parts of the Amperity platform are experiencing performance issues. We're working on the problem and expect it to be resolved shortly.

Most parts of the Amperity platform are experiencing issues due to a Klaviyo outage. We are monitoring the situation with them and will update as they make progress

Planned Maintenance - Azure Northern Europe | Tuesday, April 28th This maintenance affects Azure Northern Europe tenants only. All other tenants will not be impacted. Amperity will be performing Azure system maintenance on Tuesday, April 28th, beginning at 1:30 PM PDT. During this window, customers may experience brief, temporary errors within the application. Any impact is expected to last no more than a few minutes. If you encounter errors during this time, manually restarting affected workflow tasks should resolve them.

We are currently investigating this issue.

Amperity AmpAI is currently experiencing an outage. This may impact AI functionality in Queries, Segments, Journeys, and other areas of the platform that rely on AmpAI. The issue has been identified, and our Platform Engineering team is actively deploying a fix. We will provide further updates as they become available.

Amperity is tracking an issue with Queries in the AWS North America tenants. We're working on the problem.

Maintenance will begin as scheduled in 60 minutes.

Azure has informed Amperity that they will be performing scheduled maintenance on the PostgreSQL servers in the Azure North America region on Monday, May 19th at 11am PT. Amperity will utilize this same maintenance window to upgrade the PostgreSQL server version. This is an in-place upgrade, so there will be some downtime ranging from 15-30 minutes during the maintenance window. The maintenance window will end at 1pm PT. During the maintenance window, some orchestrations may fail and customers may have to monitor and retry the tasks that may fail.

Maintenance will begin as scheduled in 60 minutes.

Amperity will be performing a planned maintenance on Tuesday, May 6th, to upgrade the PostgreSQL databases. This is an in-place upgrade, so there will be some downtime ranging from 15-30 minutes during the maintenance window. The maintenance windows for each region will be as follows: * European region: 10 AM - 12 PM Pacific Time / 5 PM - 7 PM GMT * North American region: 5 PM - 7 PM Pacific Time During the maintenance window, some workflows or orchestrations may fail and customers may have to monitor and retry the tasks that may fail.

Maintenance will begin as scheduled in 60 minutes.

Microsoft Azure has notified us that they will be performing a maintenance on the PostgreSQL databases in Azure East US 2 region. Tenants on other Azure regions, or on AWS will not be a part of this maintenance. During this maintenance there might be a brief drop in connectivity to the database, and some workflows or orchestrations may fail. Customers would have to monitor and retry the tasks that may fail.

Microsoft Azure has notified us that they will be performing a maintenance on the PostgreSQL databases in Azure North Europe 1 region. Tenants on other Azure regions, or on AWS will not be a part of this maintenance. During this maintenance there might be a brief drop in connectivity to the database, and some workflows or orchestrations may fail. Customers would have to monitor and retry the tasks that may fail.

Maintenance will begin as scheduled in 60 minutes.

Amperity will be performing scheduled maintenance to our AWS SFTP servers on Tuesday, March 18th, starting at 12PM Pacific Time. The maintenance should last no more than one hour, during which time we anticipate a brief outage where SFTP connections will fail, with potential impacts on courier or orchestration tasks. Customers may need to monitor and manually restart certain tasks during this time, for example if files are sent to an SFTP server during the outage the task will fail and have to be retried after the service is available. This maintenance will not affect Azure tenants.

Maintenance will begin as scheduled in 60 minutes.

Maintenance will begin as scheduled in 60 minutes.

Amperity will be performing scheduled maintenance to our Azure SFTP servers on Thursday, March 6th, starting at 12 PM Pacific Time. The maintenance should last no more than one hour, during which time we anticipate a brief outage where SFTP connections will fail, with potential impacts on courier or orchestration tasks. Customers may need to monitor and manually restart certain tasks during this time, for example if files are sent to an SFTP server during the outage the task will fail and have to be retried after the service is available. This maintenance will not affect AWS tenants.

Amperity will be performing emergency infrastructure maintenance on Wednesday Feb 26th, between 4pm and 5pm PST to address pending activities that could not be completed during yesterday's maintenance to address some CVEs. This maintenance is expected to require zero downtime and during the maintenance, our engineering teams will be monitoring and restarting any workflows that might fail.

Maintenance will begin as scheduled in 60 minutes.