Amperity incident

Amperity is experiencing performance issues with Queries

Minor Resolved View vendor source →

Amperity experienced a minor incident on February 2, 2026 affecting AWS Platform and Customer 360 and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 06:52 PM UTC
Resolved
Feb 02, 2026, 08:27 PM UTC
Duration
1h 34m
Detected by Pingoru
Feb 02, 2026, 06:52 PM UTC

Affected components

AWS PlatformCustomer 360Segments

Update timeline

  1. investigating Feb 02, 2026, 06:52 PM UTC

    Amperity is tracking an issue with Queries in the AWS North America tenants. We're working on the problem.

  2. monitoring Feb 02, 2026, 08:07 PM UTC

    A fix has been applied and we are now seeing retries succeed. The Amperity Engineering team is retrying the failed queries now.

  3. resolved Feb 02, 2026, 08:27 PM UTC

    All the failed tasks have been restarted and every failed workflow has either succeeded or is running past the point of previous failure. The incident is considered resolved.