Amperity Outage History
Amperity is up right nowPingoru has recorded 34 incidents for Amperity: 12 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 5 of 720 (1%) |
| May 2026 | 3 | 54 of 744 (7%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 93 of 744 (13%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 518 (0%) |
Incidents, newest first
Critical August 27, 2026 Amperity has identified the issue and implementing a resolution 1h 59m
Started Aug 27, 2026, 07:58 PM UTC· resolved Aug 27, 2026, 09:57 PM UTC
- investigating Aug 27, 2026, 07:58 PM UTC
We will continue to investigate and provide an update shortly. If you are impacted please submit a ticket to Amperity Support. Thank you for your patience.
- identified Aug 27, 2026, 08:28 PM UTC
The issue has been identified and Amperity is implementing a resolution. We will provide an update in the next 30 minutes.
- resolved Aug 27, 2026, 09:57 PM UTC
All services are confirmed stable.
Minor August 7, 2026 We are currently investigating a Google Ads related issue 3d 19h
Started Aug 07, 2026, 10:59 PM UTC· resolved Aug 11, 2026, 06:06 PM UTC
- investigating Aug 07, 2026, 10:59 PM UTC
If you feel you are experiencing an issue with your Google Ads, please submit a Support ticket.
- identified Aug 10, 2026, 10:15 PM UTC
A fix has been identified and is currently being tested.
- resolved Aug 11, 2026, 06:06 PM UTC
The fix has been successfully tested and implemented. Please contact Support if you have any questions.
Notice May 12, 2026 Azure is currently experiencing an outage which is affecting some of our customers 1d 2h Website, Sources, Azure Platform, Segments and 2 more
Started May 12, 2026, 01:34 PM UTC· resolved May 13, 2026, 04:12 PM UTC
- investigating May 12, 2026, 01:34 PM UTC
We're experiencing an Azure outage that may impact some customers. We're working with Azure on the issue and will update shortly
- monitoring May 12, 2026, 04:18 PM UTC
Azure has mitigated the issue and we are monitoring the results
- resolved May 13, 2026, 04:12 PM UTC
This incident has been resolved.
Notice May 8, 2026 Amperity is experiencing performance issues 21h 49m Website, Sources, Azure Platform, Segments and 1 more
Started May 08, 2026, 05:55 PM UTC· resolved May 09, 2026, 03:45 PM UTC
- investigating May 08, 2026, 05:55 PM UTC
Some parts of the Amperity platform are experiencing performance issues. We're working on the problem and expect it to be resolved shortly.
- resolved May 09, 2026, 03:45 PM UTC
This incident has been resolved.
Major May 5, 2026 Amperity is experiencing an incident due to a Klaviyo outage 5h 2m Sources, Segments, Destinations
Started May 05, 2026, 09:57 PM UTC· resolved May 06, 2026, 03:00 AM UTC
- investigating May 05, 2026, 09:57 PM UTC
Most parts of the Amperity platform are experiencing issues due to a Klaviyo outage. We are monitoring the situation with them and will update as they make progress
- resolved May 06, 2026, 03:00 AM UTC
Klaviyo has confirmed the outage to be resolved and Amperity has validated as resolved as well. We will continue to monitor overnight.
Major April 28, 2026 [Scheduled] Planned Maintenance - Azure Northern Europe –
Started Apr 28, 2026, 08:40 PM UTC· resolved Apr 28, 2026, 08:40 PM UTC
- identified Jul 30, 2026, 10:13 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- resolved Jul 30, 2026, 10:13 PM UTC
The scheduled maintenance has been completed.
- investigating Jul 30, 2026, 10:13 PM UTC
Planned Maintenance - Azure Northern Europe | Tuesday, April 28th This maintenance affects Azure Northern Europe tenants only. All other tenants will not be impacted. Amperity will be performing Azure system maintenance on Tuesday, April 28th, beginning at 1:30 PM PDT. During this window, customers may experience brief, temporary errors within the application. Any impact is expected to last no more than a few minutes. If you encounter errors during this time, manually restarting affected workflow tasks should resolve them.
Notice April 5, 2026 Amperity is experiencing an outage to all services on our Azure platform 4h 48m Azure Platform
Started Apr 05, 2026, 07:11 PM UTC· resolved Apr 06, 2026, 12:00 AM UTC
- investigating Apr 05, 2026, 07:11 PM UTC
We are currently investigating this issue.
- identified Apr 05, 2026, 07:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 05, 2026, 08:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 06, 2026, 12:00 AM UTC
This incident has been resolved.
Minor March 30, 2026 Amperity is experiencing failing Predictive workflows due to a Databricks outage 4h 15m Workflows
Started Mar 30, 2026, 10:34 PM UTC· resolved Mar 31, 2026, 02:50 AM UTC
- monitoring Mar 30, 2026, 10:34 PM UTC
Amperity is tracking a Databricks outage that might cause Predictive workflows to fail. We are monitoring the status of resolution on the Databricks side. In the meantime, we are pausing all Predictive tasks and will re-enable them once the Databricks incident is resolved. During this time, the workflows will remain in the Running state, even if all the other tasks succeed. The Databricks incident status can be tracked here: https://status.databricks.com/ If the Databricks incident is resolved within 24 hours, most customers should not see any observable impact to their operations that rely on Predictive inference.
- monitoring Mar 30, 2026, 11:29 PM UTC
Databricks has confirmed that their incident is resolved. Amperity is unpausing all Predictive tasks and will be restarting the workflows that failed due to this issue.
- resolved Mar 31, 2026, 02:50 AM UTC
We have successfully restarted all failed workflows and the incident has been resolved.
Major March 12, 2026 Amperity AmpAI Outage 1h 9m AWS Platform, Azure Platform
Started Mar 12, 2026, 11:36 PM UTC· resolved Mar 13, 2026, 12:45 AM UTC
- investigating Mar 12, 2026, 11:36 PM UTC
Amperity AmpAI is currently experiencing an outage. This may impact AI functionality in Queries, Segments, Journeys, and other areas of the platform that rely on AmpAI. The issue has been identified, and our Platform Engineering team is actively deploying a fix. We will provide further updates as they become available.
- identified Mar 13, 2026, 12:29 AM UTC
We have identified the cause of the AmpAI issue and have implemented a partial fix. Our team is continuing work to fully resolve the problem and expects to have it resolved shortly. We will provide further updates as they become available.
- resolved Mar 13, 2026, 12:45 AM UTC
The AmpAI service has been fully restored, and the incident is now resolved.
Minor March 12, 2026 Amperity is experiencing a partial outage impacting the loading of Segments 11m Segments
Started Mar 12, 2026, 07:47 PM UTC· resolved Mar 12, 2026, 07:59 PM UTC
- identified Mar 12, 2026, 07:47 PM UTC
We're experiencing a partial outage that is impacting the loading of Segments. We're working on the issue and expect to resolve it shortly.
- resolved Mar 12, 2026, 07:59 PM UTC
The code change that caused the issue has been reverted and Segments are loading across all tenants now. The incident is now resolved.
Minor February 2, 2026 Amperity is experiencing performance issues with Queries 1h 34m AWS Platform, Customer 360, Segments
Started Feb 02, 2026, 06:52 PM UTC· resolved Feb 02, 2026, 08:27 PM UTC
- investigating Feb 02, 2026, 06:52 PM UTC
Amperity is tracking an issue with Queries in the AWS North America tenants. We're working on the problem.
- monitoring Feb 02, 2026, 08:07 PM UTC
A fix has been applied and we are now seeing retries succeed. The Amperity Engineering team is retrying the failed queries now.
- resolved Feb 02, 2026, 08:27 PM UTC
All the failed tasks have been restarted and every failed workflow has either succeeded or is running past the point of previous failure. The incident is considered resolved.
Minor January 26, 2026 Amperity experienced an outage – Website, AWS Platform, Azure Platform
Started Jan 26, 2026, 04:09 PM UTC· resolved Jan 26, 2026, 04:09 PM UTC
- resolved Jan 26, 2026, 04:09 PM UTC
This morning at 7:00am PST, the Amperity UI stopped loading on all tenants in all stacks, except for AWS US. The issue was quickly identified and resolved by 7:40am PST. The impact was limited to the UI only, so users would not have been able to access the platform, however all backend processes were operational. Amperity is performing an after action review to identify the root cause and preventative measures.
Major May 19, 2025 [Scheduled] Azure and Amperity planned maintenance - postgresql –
Started May 19, 2025, 08:00 PM UTC· resolved May 19, 2025, 08:00 PM UTC
- investigating Jul 30, 2026, 10:13 PM UTC
Maintenance will begin as scheduled in 60 minutes.
- resolved Jul 30, 2026, 10:13 PM UTC
The scheduled maintenance has been completed.
- identified Jul 30, 2026, 10:13 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- investigating Jul 30, 2026, 10:13 PM UTC
Azure has informed Amperity that they will be performing scheduled maintenance on the PostgreSQL servers in the Azure North America region on Monday, May 19th at 11am PT. Amperity will utilize this same maintenance window to upgrade the PostgreSQL server version. This is an in-place upgrade, so there will be some downtime ranging from 15-30 minutes during the maintenance window. The maintenance window will end at 1pm PT. During the maintenance window, some orchestrations may fail and customers may have to monitor and retry the tasks that may fail.
Major May 7, 2025 [Scheduled] Amperity planned maintenance - postgresql upgrade –
Started May 07, 2025, 02:00 AM UTC· resolved May 07, 2025, 02:00 AM UTC
- investigating Jul 30, 2026, 10:13 PM UTC
Maintenance will begin as scheduled in 60 minutes.
- resolved Jul 30, 2026, 10:13 PM UTC
The scheduled maintenance has been completed.
- investigating Jul 30, 2026, 10:13 PM UTC
Amperity will be performing a planned maintenance on Tuesday, May 6th, to upgrade the PostgreSQL databases. This is an in-place upgrade, so there will be some downtime ranging from 15-30 minutes during the maintenance window. The maintenance windows for each region will be as follows: * European region: 10 AM - 12 PM Pacific Time / 5 PM - 7 PM GMT * North American region: 5 PM - 7 PM Pacific Time During the maintenance window, some workflows or orchestrations may fail and customers may have to monitor and retry the tasks that may fail.
- identified Jul 30, 2026, 10:13 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Major April 21, 2025 [Scheduled] Azure planned maintenance - Azure East US 2 region –
Started Apr 21, 2025, 07:00 PM UTC· resolved Apr 21, 2025, 07:00 PM UTC
- investigating Jul 30, 2026, 10:13 PM UTC
Maintenance will begin as scheduled in 60 minutes.
- investigating Jul 30, 2026, 10:13 PM UTC
Microsoft Azure has notified us that they will be performing a maintenance on the PostgreSQL databases in Azure East US 2 region. Tenants on other Azure regions, or on AWS will not be a part of this maintenance. During this maintenance there might be a brief drop in connectivity to the database, and some workflows or orchestrations may fail. Customers would have to monitor and retry the tasks that may fail.
- identified Jul 30, 2026, 10:13 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- resolved Jul 30, 2026, 10:13 PM UTC
The scheduled maintenance has been completed.
Major March 24, 2025 [Scheduled] Azure planned maintenance - Azure North Europe region –
Started Mar 24, 2025, 07:00 PM UTC· resolved Mar 24, 2025, 07:00 PM UTC
- investigating Jul 30, 2026, 10:13 PM UTC
Microsoft Azure has notified us that they will be performing a maintenance on the PostgreSQL databases in Azure North Europe 1 region. Tenants on other Azure regions, or on AWS will not be a part of this maintenance. During this maintenance there might be a brief drop in connectivity to the database, and some workflows or orchestrations may fail. Customers would have to monitor and retry the tasks that may fail.
- identified Jul 30, 2026, 10:13 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- investigating Jul 30, 2026, 10:13 PM UTC
Maintenance will begin as scheduled in 60 minutes.
- resolved Jul 30, 2026, 10:13 PM UTC
The scheduled maintenance has been completed.
Major March 18, 2025 [Scheduled] Planned Maintenance –
Started Mar 18, 2025, 08:00 PM UTC· resolved Mar 18, 2025, 08:00 PM UTC
- investigating Jul 30, 2026, 10:13 PM UTC
Amperity will be performing scheduled maintenance to our AWS SFTP servers on Tuesday, March 18th, starting at 12PM Pacific Time. The maintenance should last no more than one hour, during which time we anticipate a brief outage where SFTP connections will fail, with potential impacts on courier or orchestration tasks. Customers may need to monitor and manually restart certain tasks during this time, for example if files are sent to an SFTP server during the outage the task will fail and have to be retried after the service is available. This maintenance will not affect Azure tenants.
- identified Jul 30, 2026, 10:13 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- resolved Jul 30, 2026, 10:13 PM UTC
The scheduled maintenance has been completed.
- investigating Jul 30, 2026, 10:13 PM UTC
Maintenance will begin as scheduled in 60 minutes.
Major March 6, 2025 [Scheduled] Amperity planned maintenance –
Started Mar 06, 2025, 09:30 PM UTC· resolved Mar 06, 2025, 09:30 PM UTC
- resolved Jul 30, 2026, 10:13 PM UTC
The scheduled maintenance has been completed.
- investigating Jul 30, 2026, 10:13 PM UTC
Maintenance will begin as scheduled in 60 minutes.
- investigating Jul 30, 2026, 10:13 PM UTC
Amperity will be performing scheduled maintenance to our Azure SFTP servers on Thursday, March 6th, starting at 12 PM Pacific Time. The maintenance should last no more than one hour, during which time we anticipate a brief outage where SFTP connections will fail, with potential impacts on courier or orchestration tasks. Customers may need to monitor and manually restart certain tasks during this time, for example if files are sent to an SFTP server during the outage the task will fail and have to be retried after the service is available. This maintenance will not affect AWS tenants.
- identified Jul 30, 2026, 10:13 PM UTC
The scheduled maintenance is in progress, and we require and additional 30 minutes to wrap up the maintenance activities. Please note that the maintenance will run through 1:30pm PST.
- identified Jul 30, 2026, 10:13 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Major February 27, 2025 [Scheduled] Amperity emergency maintenance –
Started Feb 27, 2025, 01:00 AM UTC· resolved Feb 27, 2025, 01:00 AM UTC
- investigating Jul 30, 2026, 10:13 PM UTC
Amperity will be performing emergency infrastructure maintenance on Wednesday Feb 26th, between 4pm and 5pm PST to address pending activities that could not be completed during yesterday's maintenance to address some CVEs. This maintenance is expected to require zero downtime and during the maintenance, our engineering teams will be monitoring and restarting any workflows that might fail.
- investigating Jul 30, 2026, 10:13 PM UTC
Maintenance will begin as scheduled in 60 minutes.
- identified Jul 30, 2026, 10:13 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- resolved Jul 30, 2026, 10:13 PM UTC
The scheduled maintenance has been completed.