Amperity incident
Amperity is experiencing a partial outage with Campaigns and Orchestrations sending to Meta's Replace User endpoint
Amperity experienced a minor incident on September 5, 2025 affecting Destinations, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 05, 2025, 03:38 PM UTC
We are experiencing a partial outage at Meta that is causing some of our API calls to the Replace User endpoint to fail with 500s. We are monitoring Meta and will keep you apprised of any changes. Our tasks will retry until the requests are successful or retries are exhausted. Tasks can be manually restarted as well.
- monitoring Sep 05, 2025, 06:57 PM UTC
We are seeing some workflows succeeding, but we do not see a 100% recovery yet. We are continuing to monitor the situation.
- monitoring Sep 06, 2025, 02:54 AM UTC
Our monitoring shows that workflows are still failing. We are continuing to monitor the situation.
- monitoring Sep 06, 2025, 03:58 PM UTC
Our monitoring shows that the Meta Replace User endpoint is now responding without errors and the workflows are succeeding. We are retrying the workflows that failed yesterday, but were not scheduled to run again today. We will update this notification once all failed workflows are retried.
- resolved Sep 06, 2025, 05:47 PM UTC
All failed workflows have been retried, Campaigns and Orchestrations to Meta are now succeeding, and the incident is now closed.