Alpha Serve incident
Degraded performance: Power BI Connector (London Region)
Alpha Serve experienced a minor incident on August 24, 2026 affecting Power BI Connector for Jira, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2026, 07:44 AM UTC
Status: Investigating Status: We are currently investigating issues. Impact: Some users may experience degraded performance.
- identified Aug 24, 2026, 07:48 AM UTC
Status: Identified We are currently experiencing intermittent connectivity issues and temporary downtime affecting Power BI Connector in our London region. Our engineering team has identified the root cause and is actively working on deploying a permanent resolution to restore full stability. We apologize for any disruption this may cause to your workflow and will provide another update as soon as the fix is applied. Affected components Power BI Connector for Jira (Partial outage)
- monitoring Aug 24, 2026, 08:56 AM UTC
Status: Monitoring We have successfully deployed a permanent fix. We are closely monitoring the system, and all services have returned to normal, stable operation. We apologize for any disruptions this caused to your work and appreciate your patience while we resolved the issue. Affected components Power BI Connector for Jira (Operational)
- resolved Aug 24, 2026, 10:47 AM UTC
Status: Resolved A fix for the intermittent downtime affecting Power BI Connector (London) has been successfully deployed. System metrics have returned to normal, and the service is fully stable. This incident is now resolved. Affected components Power BI Connector for Jira (Operational)