Alpha Serve incident
Degraded performance — Atlassian API (429 Errors)
Alpha Serve experienced a minor incident on September 4, 2026, lasting 11h 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 04, 2026, 07:17 PM UTC
Status: Investigating Status: We are currently investigating issues. Impact: Some users may experience degraded performance.
- identified Sep 04, 2026, 07:45 PM UTC
Status: Identified We have identified an issue causing elevated error rates (HTTP 429) when communicating with Atlassian's API. This is impacting our Power BI Connector for Jira application. We are actively working with Atlassian to resolve the rate-limiting issue and will provide updates as more information becomes available. Affected components Power BI Connector for Jira (Partial outage)
- monitoring Sep 04, 2026, 09:11 PM UTC
Status: Monitoring A fix has been applied to address the elevated error rates (HTTP 429) from Atlassian's API. We are currently monitoring the results to ensure the issue is fully resolved Affected components Power BI Connector for Jira (Operational)
- resolved Sep 05, 2026, 06:57 AM UTC
Status: Resolved This incident has been resolved.