Alkira experienced a critical incident on September 22, 2022 affecting API Service and Management Portal and 1 more component, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 22, 2022, 04:03 PM UTC
We have identified an issue with network provisioning services and disabled provisioning. We will post more update in a short while
- identified Sep 22, 2022, 04:25 PM UTC
We have stabilized the service and are working towards resolving the issue. If logged into customer portal, you might notice errors on the page. The issue is limited to network provisioning service and customer portal only, rest of services are working expected. While we work through this issue, note that there is no impact to any of the data plane services.
- identified Sep 22, 2022, 04:59 PM UTC
All services are operational now. If logged into customer portal, you should not see errors any more. We are still working towards permanently fixing the issue with provisioning service. Until then network provisioning is disabled.
- identified Sep 22, 2022, 06:30 PM UTC
All systems are now operating normally. The provisioning is still disabled while we work on fixing the issue permanently.
- monitoring Sep 22, 2022, 08:45 PM UTC
We have implemented the fix for provisioning service and are testing it. We will enable network provisioning soon.
- resolved Sep 22, 2022, 08:54 PM UTC
Issue with network provisioning service is resolved. Network provisioning is enabled. We will continue to monitor the service.