Alkira experienced a major incident on October 5, 2022 affecting Dashboard Service, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard Service
Update timeline
- investigating Oct 05, 2022, 09:59 PM UTC
We are currently investigating an issue with Dashboard service because which charts in dashboard may not load. There might be error messages on the portal.
- investigating Oct 05, 2022, 10:06 PM UTC
We are continuing to investigate this issue.
- identified Oct 05, 2022, 10:06 PM UTC
We have identified the issued and are actively working on fixing it.
- resolved Oct 05, 2022, 10:21 PM UTC
Dashboard service needed more memory, we scaled up the infrastructure to resolve the issue. We will continue to monitor the limits and scale further up if required. As of now, Dashboard service is fully operational.