Alkira experienced a major incident on November 28, 2022, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 28, 2022, 05:38 PM UTC
We are currently investigating an issue with US-EAST cxp because of which provisioning in that region might fail.
- identified Nov 28, 2022, 05:38 PM UTC
The issue has been identified and we are working on resolving the issue with the infrastructure.
- resolved Nov 28, 2022, 05:53 PM UTC
We have noticed an unexpected increase in memory usage in US-EAST CXP infrastructure. Provisioning service and Health Monitoring service in that region were impacted between 17:20 UTC and 17.53 UTC. We have now resolved the issue are actively monitoring it.