Alkira incident

Networking provisioning is taking longer than anticipated

Minor Resolved View vendor source →

Alkira experienced a minor incident on October 21, 2024 affecting Network Provisioning Service, lasting 7h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2024, 03:05 PM UTC
Resolved
Oct 21, 2024, 10:22 PM UTC
Duration
7h 16m
Detected by Pingoru
Oct 21, 2024, 03:05 PM UTC

Affected components

Network Provisioning Service

Update timeline

  1. investigating Oct 21, 2024, 03:05 PM UTC

    We are investigating an issue with the networking provisioning service taking longer than anticipated to complete tasks. We will post updates here as we make progress with the issue.

  2. monitoring Oct 21, 2024, 06:45 PM UTC

    We noticed an unexpected surge in internal events published to the Network Provisioning Service. Network Provisioning Service could not consume the events at the rate they are published. We have optimized the service to handle this surge, after which the load on the service has been reduced to a normal state. We are continuing to monitor the service.

  3. resolved Oct 21, 2024, 10:22 PM UTC

    This incident has been resolved.