Alkira experienced a notice incident on May 22, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 22, 2025, 10:49 PM UTC
On May 22nd, between 09:00 PM UTC and 9:30 PM UTC, some customers may have experienced timeouts while accessing the portal. The issue was caused by a database lock resulting from a configuration process that took longer than expected. The issue has since been mitigated, and all portal services have been fully restored. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we work to prevent such occurrences in the future. Contact Alkira support if you have any questions or need further assistance.