Increased API errors when loading the asset inventory
Timeline · 1 update
- resolved Apr 23, 2026, 09:18 AM UTC
Between 10.55 and 11.05 we experienced increased errors and timeouts when loading the asset inventory.
akenza Outage History
akenza is up right nowThere were 13 akenza outages since February 10, 2026 totaling 30h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
Increased data processing lag and data query retrieval errors
Affected: APIHTTP Data Gateway
Timeline · 2 updates
- investigating Apr 20, 2026, 05:22 PM UTC
We are currently investigating this issue.
- resolved Apr 20, 2026, 05:34 PM UTC
This incident has been resolved.
Incident with asset related operations
Affected: APIFrontend
Timeline · 5 updates
- investigating Apr 20, 2026, 12:51 PM UTC
We are currently investigating this issue.
- identified Apr 20, 2026, 01:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 20, 2026, 01:44 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 20, 2026, 02:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 20, 2026, 04:24 PM UTC
This incident has been resolved.
Increased API error rates
Timeline · 1 update
- resolved Apr 18, 2026, 05:27 AM UTC
We have observed increased API and slightly increased processing error rates between 00.35AM and 01.10AM CEST.
Hourly aggregation data quality incident
Timeline · 1 update
- resolved Apr 16, 2026, 10:46 AM UTC
On Wednesday 15th April 2026 between 14h and 19h (Zurich Time, UTC+2), some hourly aggregation data were not computed by the system. A fix was deployed on 19h and the following hourly aggregation data were all correctly computed.
Increased API errors when loading the device inventory
Affected: API
Timeline · 3 updates
- investigating Apr 01, 2026, 12:29 PM UTC
We are currently investigating this issue.
- monitoring Apr 01, 2026, 12:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2026, 01:08 PM UTC
This incident has been resolved.
Increased data processing latency
Affected: HTTP Data GatewayMQTT Data GatewayCoAP Data Gateway
Timeline · 3 updates
- investigating Mar 20, 2026, 10:29 AM UTC
We are currently investigating this issue.
- monitoring Mar 20, 2026, 10:51 AM UTC
A fix has been implemented and data is no longer processed with increased latency. We are currently monitoring the results.
- resolved Mar 20, 2026, 01:34 PM UTC
This incident has been resolved.
Data processing logs currently not up to date
Affected: HTTP Data GatewayMQTT Data GatewayCoAP Data Gateway
Timeline · 3 updates
- investigating Mar 19, 2026, 09:28 AM UTC
We are currently investigating an issue with data processing logs where some of the debugging logs are not up to date.
- monitoring Mar 19, 2026, 03:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 19, 2026, 09:41 PM UTC
This incident has been resolved.
Increased message processing latency for akenza database outputs
Affected: HTTP Data GatewayMQTT Data GatewayCoAP Data Gateway
Timeline · 3 updates
- investigating Mar 18, 2026, 03:42 PM UTC
We are currently investigating this issue.
- monitoring Mar 18, 2026, 04:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 06:54 PM UTC
This incident has been resolved.
Increased error rate for api keys
Timeline · 1 update
- resolved Mar 14, 2026, 09:22 AM UTC
During a short time frame (10.12-10.14AM), we experienced an increased amount of 404 errors when authenticating with api keys.
Increased error rate for some query endpoints
Affected: API
Timeline · 3 updates
- investigating Feb 16, 2026, 03:00 PM UTC
We are currently investigating this issue.
- monitoring Feb 16, 2026, 03:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 16, 2026, 06:45 PM UTC
This incident has been resolved.
Delay in ingestion of aggregate data
Affected: API
Timeline · 3 updates
- investigating Feb 12, 2026, 03:38 PM UTC
We are currently investigating this issue.
- monitoring Feb 12, 2026, 03:57 PM UTC
Ingestion of aggregate data is now running on time again. Delays have been catched up. Monitoring the fix in progress.
- resolved Feb 12, 2026, 04:39 PM UTC
This incident has been resolved.
Increased Processing Latency
Affected: HTTP Data GatewayMQTT Data GatewayCoAP Data Gateway
Timeline · 3 updates
- investigating Feb 10, 2026, 11:28 AM UTC
We are currently investigating this issue.
- identified Feb 10, 2026, 12:24 PM UTC
The problem has been identified, most of the delays have been caught up, however some delays still require reprocessing.
- resolved Feb 10, 2026, 01:30 PM UTC
This incident has been resolved.
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