akenza incident

Increased Processing Lag of Uplinks

Minor Resolved View vendor source →

akenza experienced a minor incident on September 23, 2025 affecting HTTP Data Gateway and MQTT Data Gateway and 1 more component, lasting 6h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 10:19 AM UTC
Resolved
Sep 23, 2025, 04:53 PM UTC
Duration
6h 34m
Detected by Pingoru
Sep 23, 2025, 10:19 AM UTC

Affected components

HTTP Data GatewayMQTT Data GatewayCoAP Data Gateway

Update timeline

  1. investigating Sep 23, 2025, 10:19 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 23, 2025, 10:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Sep 23, 2025, 11:07 AM UTC

    We are continuing to investigate this issue as data processing is still catching up.

  4. monitoring Sep 23, 2025, 12:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 23, 2025, 04:53 PM UTC

    This incident has been resolved.