Aiwyn experienced a notice incident on September 28, 2023 affecting Aiwyn Client Payment Portal, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 28, 2023, 05:11 PM UTC
Hello! A small subset of scheduled payments have not occurred as expected and our engineering team is actively working on resolving this issue. If you have any questions about this circumstance, or any of the payment plans that have been affected, please reach out to [email protected]. Our team is ready to assist you and your clients in every way we can. We will follow up as soon as we have more information on this resolution. We appreciate your patience and partnership.
- identified Sep 28, 2023, 07:00 PM UTC
Hello! All payments that were scheduled that did not occur September 25th - 28th due to this issue, will be processed once this resolution is released. If you have made any manual payments in the interim and you wish to not have the original scheduled payment occur, please reach out to [email protected] and our team will ensure the scheduled payment is not processed. Our team has reviewed the payments associated with these few clients affected and have reached out to your team directly if any payments have been made manually that align with the payment plan amount since September 25th. If you have any questions at all, please let us know. Our support team is here for you and your team! Thank you.
- monitoring Sep 29, 2023, 02:09 PM UTC
Hello! Thank you so much for your patience while our team worked on the immediate and long-term resolutions for the error that occurred causing some scheduled payments to not process. This issue has been resolved but our team is actively monitoring the causation to ensure no further complications arise in the future. Once this has been confirmed, we will send out a final update. Thank you.
- resolved Sep 29, 2023, 07:38 PM UTC
Hello! Thank you all so much for your patience as we continued to monitor this and ensure the success of the long-term resolution. All payment plans are now working as expected and there will be no further issues. If you have any questions at all, please reach out to our support team at [email protected], we are happy to assist. Thank you and have a great weekend!