Aiwyn incident

Delay In Client Invoice Delivery

Notice Resolved View vendor source →

Aiwyn experienced a notice incident on November 7, 2023 affecting Aiwyn Firm Portal, lasting 12h 52m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2023, 02:48 PM UTC
Resolved
Nov 08, 2023, 03:40 AM UTC
Duration
12h 52m
Detected by Pingoru
Nov 07, 2023, 02:48 PM UTC

Affected components

Aiwyn Firm Portal

Update timeline

  1. identified Nov 07, 2023, 02:48 PM UTC

    Hello, There has been a delay discovered in some invoice emails being sent through the Aiwyn wrapper. Not all invoices are impacted, and our engineering team is actively working on resolving this issue. If you have any questions about this circumstance, or any of the invoice emails that may have been affected, please reach out to [email protected]. Our team is ready to assist you in every way we can. We will follow up as soon as we have more information on this resolution. We appreciate your patience and partnership.

  2. identified Nov 07, 2023, 03:01 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 08, 2023, 03:40 AM UTC

    This incident has been fully resolved.