Aiwyn incident
Delay in Record Updates/Creations Pushed to Aiwyn
Aiwyn experienced a notice incident on February 21, 2024 affecting Aiwyn Client Payment Portal, lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 22, 2024, 04:35 PM UTC
Hello, Aiwyn has discovered that an update to the tool we use to extract data from practice management systems and load it into our database made an update that didn't coexist with our current process of extracting, translating, and loading data. This caused our system to lag in taking in these updated records from practice management systems and minor mapping discrepancies yesterday. Please note that this did not affect all records, but a small subset of new and updated records. Our team has rolled back the update yesterday evening to prevent any further difficulties and are manually updating the data created or updated that was not brought into Aiwyn due to this. Not all firms were affected and those that were, have been communicated to directly by our support team. No action is required by any users while this data is being pushed into Aiwyn. To prevent this from occurring in the future, we have dedicated team members working on updating this process and monitoring any changes made in the future to this tool. We apologize for the confusion and difficulties this may have caused you and your clients. If you have any questions at all, don't hesitate to reach out to us at [email protected]. We appreciate you and your partnership with Aiwyn.
- monitoring Feb 22, 2024, 04:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 23, 2024, 04:21 PM UTC
This incident has been resolved.