Aiwyn incident

Payment Export File Showing Payments from 4/8 and 4/9

Major Resolved View vendor source →

Aiwyn experienced a major incident on April 9, 2024, lasting 2d 6h. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 11:00 AM UTC
Resolved
Apr 11, 2024, 05:34 PM UTC
Duration
2d 6h
Detected by Pingoru
Apr 09, 2024, 11:00 AM UTC

Update timeline

  1. monitoring Apr 09, 2024, 03:12 PM UTC

    Hello, Aiwyn has identified an issue with the payment export files that were sent out this morning (4/9). Some of the files sent may include payments that were also reported on yesterday's file. If your firm has been affected by this issue, Aiwyn will be sending you an updated payment export file shortly to reconcile your payments. If you have any questions or concerns in the interim, please reach out to [email protected]. Our team is happy to help! Thank you for your partnership.

  2. monitoring Apr 09, 2024, 03:13 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Apr 11, 2024, 05:32 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 11, 2024, 05:34 PM UTC

    Hello, Thank you so much for your patience as our team resolved this issue. If you have any questions on the report sent to you, please let us know, we are happy to help!