Aiwyn experienced a major incident on August 16, 2024 affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 16, 2024, 04:04 PM UTC
Aiwyn's firm and client portals are currently inaccessible. Users may not be able to login or they will see a blank screen if they are logged into the portal. Client users will not be able to review documents or process payments at this time. Our technical teams are actively investigating this issue and working diligently to resolve it. We will work to provide an update within the next hour.
- resolved Aug 16, 2024, 04:46 PM UTC
Thank you for your patience as our team worked to implement a fix. All users should have full access to the firm and client portals as expected. If your staff or clients continue to experience any issues please contact [email protected] so we can further assist you.