Aiwyn experienced a critical incident on September 5, 2024 affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2024, 03:54 PM UTC
Aiwyn Customers, We are currently experiencing an outage on our firm and client portals, which may impact you or your clients ability to access our system. Our team is actively working to resolve the issue and restore service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience. We will provide an update within the next 30 minutes.
- identified Sep 05, 2024, 04:36 PM UTC
Our technical teams have identified the issue and are actively working on implementing a fix now. We will provide an update within the next 30 minutes.
- monitoring Sep 05, 2024, 04:45 PM UTC
Thank you for your patience and understanding as we worked to resolve this outage. A fix has been implemented and functionality has been fully restored. All firm and client users should be able to login and access the portal as expected. If there are any users still reporting issues please have them contact [email protected].
- resolved Sep 05, 2024, 04:49 PM UTC
This incident has been resolved and full login functionality has been restored to all users.