Aiwyn experienced a minor incident on November 4, 2024 affecting Aiwyn Client Payment Portal, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 04, 2024, 03:41 PM UTC
Client users that are accessing the payment portal as a guest are currently unable to authenticate to process payments. Our team is actively working on a fix for this issue and appreciate your patience. One workaround for users is to register for a portal account instead of paying as a guest. Users who access the portal via an invoice or statement link will not have any issues accessing their records. We can confirm logged in users will have no issues accessing their accounts, reviewing invoices or processing payments at this time.
- resolved Nov 04, 2024, 05:58 PM UTC
As an update, our team has implemented a fix and can confirm guest users can access the payment portal without error. Any guest user accessing the payment portal from an invoice link or directly via the portal URL should experience no further issues with login. Thank you.