Aiwyn incident

Writeback Not Pushing Back to Practice Management System as of 1/11/25

Critical Resolved View vendor source →

Aiwyn experienced a critical incident on January 13, 2025 affecting RPA, lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 02:41 PM UTC
Resolved
Jan 16, 2025, 07:40 PM UTC
Duration
3d 4h
Detected by Pingoru
Jan 13, 2025, 02:41 PM UTC

Affected components

RPA

Update timeline

  1. identified Jan 13, 2025, 02:41 PM UTC

    Hello, Aiwyn has identified an issue with a third-party platform that is affecting Billing and Payment Writeback as of this Saturday, 1/11/25. This issue is preventing new transactions from being written back to the practice management system. We are working with the third-party involved to resolve this as soon as possible. We will be reaching out to all affected firms directly with updated reporting to help address this issue as quickly and seamlessly as possible. Please let us know if you have any questions in the meantime at [email protected]. Thank you.

  2. monitoring Jan 14, 2025, 03:58 PM UTC

    A fix has been implemented and our team is currently putting in a longterm resolution to prevent future difficulties.

  3. resolved Jan 16, 2025, 07:40 PM UTC

    This incident has been resolved.