Airbase Outage History

Airbase is up right now

Airbase had 7 outages in the last 2 years totaling 23h 22m of downtime — averaging 0.3 incidents per month.

There were 7 Airbase outages since June 12, 2024 totaling 23h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.airbase.com

Critical November 18, 2025

Airbase Dashboard Service Disruption

Detected by Pingoru
Nov 18, 2025, 11:32 AM UTC
Resolved
Nov 18, 2025, 05:11 PM UTC
Duration
5h 39m
Affected: Airbase Dashboard
Timeline · 7 updates
  1. investigating Nov 18, 2025, 12:02 PM UTC

    Due to an outage on our infrastructure provider, our platform is currently experiencing an outage. We are working to bring services back up.

  2. monitoring Nov 18, 2025, 12:16 PM UTC

    The issue with our infrastructure provider remains ongoing. We are monitoring the situation closely. Appreciate your patience.

  3. monitoring Nov 18, 2025, 01:17 PM UTC

    Our infrastructure provider has identified the root cause of the issue and is currently working on a fix. We're monitoring the situation closely and will provide another update as soon as we know more. Appreciate your patience.

  4. monitoring Nov 18, 2025, 02:47 PM UTC

    Our infrastructure provider has implemented a fix. Our systems are starting to come back up and we are monitoring the situation closely. Appreciate your patience.

  5. monitoring Nov 18, 2025, 02:47 PM UTC

    Our systems are starting to come back up and we are monitoring the situation closely. Appreciate your patience.

  6. monitoring Nov 18, 2025, 04:15 PM UTC

    All systems have been restored, and our services are fully operational. We are continuing to monitor for stability. Thank you for your patience and understanding throughout this incident.

  7. resolved Nov 18, 2025, 06:11 PM UTC

    The incident has been resolved by our upstream infrastructure provider. We will continue to monitor our services for any further issues.

Read the full incident report →

Minor October 20, 2025

Intermittent issues across multiple platform components

Detected by Pingoru
Oct 20, 2025, 02:13 PM UTC
Resolved
Oct 21, 2025, 01:14 AM UTC
Duration
11h
Affected: Airbase DashboardAirbase Cards
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 02:13 PM UTC

    We are actively monitoring intermittent issues stemming from one of our infrastructure providers. As a result, some users may experience disruptions while navigating and using the Airbase platform.

  2. monitoring Oct 20, 2025, 06:57 PM UTC

    We are actively monitoring intermittent issues related to one of our infrastructure providers. Some users may continue to experience disruptions while navigating and using the Airbase platform. Mitigation efforts are underway, and our provider is reporting steady improvements in overall performance. We will continue to monitor the situation closely and share updates as needed.

  3. monitoring Oct 20, 2025, 11:26 PM UTC

    Our infrastructure provider has resolved the issue, and we expect the Airbase platform experience to return to normal shortly. We will continue to monitor performance.

  4. resolved Oct 21, 2025, 01:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 11, 2025

The Airbase dashboard is inaccessible.

Detected by Pingoru
Mar 11, 2025, 04:25 PM UTC
Resolved
Mar 11, 2025, 05:49 PM UTC
Duration
1h 23m
Affected: Airbase Dashboard
Timeline · 3 updates
  1. investigating Mar 11, 2025, 05:04 PM UTC

    We have received reports that the Airbase dashboard is inaccessible. Our engineers are investigating and we will provide another update soon.

  2. monitoring Mar 11, 2025, 05:19 PM UTC

    Our engineers have identified and resolved this issue. Users should now be able to access the Airbase dashboard. We will continue to monitor this incident and provide additional updates as needed.

  3. resolved Mar 11, 2025, 05:49 PM UTC

    The incident has been fully resolved. Users should no longer experience any issues accessing the Airbase dashboard.

Read the full incident report →

Major August 9, 2024

Issues with Amex onboarding and card creation

Detected by Pingoru
Aug 09, 2024, 06:29 AM UTC
Resolved
Aug 09, 2024, 08:31 AM UTC
Duration
2h 1m
Affected: Airbase Dashboard
Timeline · 3 updates
  1. identified Aug 09, 2024, 06:29 AM UTC

    We are observing issues with Amex card creation and operations like onboarding and user verification. We identified the root cause and are working with their team to get this resolved.

  2. monitoring Aug 09, 2024, 07:27 AM UTC

    We have rolled out a fix and issues should not persist anymore. We continue to monitor and provide updates.

  3. resolved Aug 09, 2024, 08:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 19, 2024

Issues with Airbase pre-funded cards

Detected by Pingoru
Jul 19, 2024, 04:30 PM UTC
Resolved
Jul 19, 2024, 07:47 PM UTC
Duration
3h 16m
Affected: Airbase DashboardAirbase Cards
Timeline · 5 updates
  1. identified Jul 19, 2024, 04:55 PM UTC

    Our payment provider for pre-funded cards is facing an outage, which is impacting users’ ability to view, use, and manage cards. We are working closely with them and we will continue to provide regular updates.

  2. monitoring Jul 19, 2024, 05:30 PM UTC

    Our payment provider is continuing to work on this issue. Airbase has observed that most payments are going through as expected. We will continue to provide updates.

  3. monitoring Jul 19, 2024, 06:20 PM UTC

    Our payment provider is continuing to work on this issue. Airbase has observed that card details are now visible in dashboard. We will continue to provide updates.

  4. monitoring Jul 19, 2024, 07:11 PM UTC

    Our payment provider has released a fix, and Airbase has observed that users can view, use, and manage cards as expected. We are working with them to investigate possible impacts on ACH loads. We will continue to monitor closely and provide regular updates.

  5. resolved Jul 19, 2024, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 13, 2024

iPhone mobile app issues

Detected by Pingoru
Jun 13, 2024, 12:00 AM UTC
Resolved
Jun 13, 2024, 12:00 AM UTC
Duration
Timeline · 1 update
  1. resolved Jun 13, 2024, 07:21 PM UTC

    We have received reports that some iPhone users face challenges opening the mobile app. We have identified and released a fix in the latest version of the mobile app.

Read the full incident report →

Minor June 12, 2024

Degraded Performance

Detected by Pingoru
Jun 12, 2024, 05:00 AM UTC
Resolved
Jun 12, 2024, 05:00 AM UTC
Duration
Timeline · 1 update
  1. resolved Jun 12, 2024, 04:25 PM UTC

    Some customers have reported issues when uploading invoices. This issue has been resolved. The cause was identified to be a routine database upgrade taking longer than normal.

Read the full incident report →