Airbase experienced a critical incident on November 18, 2025 affecting Airbase Dashboard, lasting 5h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:02 PM UTC
Due to an outage on our infrastructure provider, our platform is currently experiencing an outage. We are working to bring services back up.
- monitoring Nov 18, 2025, 12:16 PM UTC
The issue with our infrastructure provider remains ongoing. We are monitoring the situation closely. Appreciate your patience.
- monitoring Nov 18, 2025, 01:17 PM UTC
Our infrastructure provider has identified the root cause of the issue and is currently working on a fix. We're monitoring the situation closely and will provide another update as soon as we know more. Appreciate your patience.
- monitoring Nov 18, 2025, 02:47 PM UTC
Our infrastructure provider has implemented a fix. Our systems are starting to come back up and we are monitoring the situation closely. Appreciate your patience.
- monitoring Nov 18, 2025, 02:47 PM UTC
Our systems are starting to come back up and we are monitoring the situation closely. Appreciate your patience.
- monitoring Nov 18, 2025, 04:15 PM UTC
All systems have been restored, and our services are fully operational. We are continuing to monitor for stability. Thank you for your patience and understanding throughout this incident.
- resolved Nov 18, 2025, 06:11 PM UTC
The incident has been resolved by our upstream infrastructure provider. We will continue to monitor our services for any further issues.