Air had 5 outages in the last 2 years totaling 25h 48m of downtime — averaging 0.2 incidents per month.
There were 5 Air outages since October 2, 2025 totaling 25h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue that is causing degraded performance on media processing. We will update the status of this investigation here as we know more.
This incident has been resolved. All systems are operational.
We’re currently aware of an issue causing the app to be unresponsive for some users. Our engineering team is investigating and working to restore full functionality as quickly as possible.
We’ve identified the underlying cause of the issue and are implementing a fix. Some users may continue to experience slow load times while we work to restore service.
This incident has now been resolved. The app should be fully responsive and operating normally again.
We are currently experiencing an outage impacting parts of our infrastructure due to an ongoing AWS US-EAST-1 regional issue. This may cause degraded performance, delayed processing, or limited access for some users. Our engineering team is actively monitoring AWS’s recovery progress and working to mitigate impact.
We are continuing to work on a fix for this issue.
We’re seeing delayed processing of uploaded content. Uploads are completing successfully, but due to the ongoing AWS US-EAST-1 outage, our processing capacity is being throttled by AWS. Our engineering team is actively working with AWS Support, who have confirmed they’re working to restore full capacity.
AWS is still experiencing issues in its US-EAST-1 region, which is causing delays in processing uploaded content. We’re in touch with AWS Support and working to fix the problem and restore normal performance.
We’re still seeing some issues with processing uploaded content, but there’s been slight improvement as AWS continues to recover from their US-EAST-1 outage. Processing may still be slower than usual. We’re staying in close contact with AWS Support as they work to fully restore capacity.
The underlying AWS issues have been resolved, and our systems are mostly back to normal. Uploads and processing are functioning as expected, but we’re still working through a backlog of assets created during the outage. As we catch up, you may notice some delays in enrichment or processing times, but these should continue to improve throughout the day.
System response times are currently degraded, causing slower performance for users. The team is actively investigating the cause and working to restore normal service levels.Retry
The response time slowness has been resolved.