AI Insurance incident

Login Ability not working for some users

Critical Resolved View vendor source →

AI Insurance experienced a critical incident on November 18, 2022 affecting Authentication Services, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2022, 07:31 PM UTC
Resolved
Nov 18, 2022, 08:24 PM UTC
Duration
53m
Detected by Pingoru
Nov 18, 2022, 07:31 PM UTC

Affected components

Authentication Services

Update timeline

  1. investigating Nov 18, 2022, 07:31 PM UTC

    For some regions, users can't proceed past app.aiinsurance.io to their instances. We are currently investigating.

  2. investigating Nov 18, 2022, 07:34 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2022, 07:38 PM UTC

    We have identified and resolved this issue. The problem was associated with a broken deployment.

  4. monitoring Nov 18, 2022, 07:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 18, 2022, 08:24 PM UTC

    This incident has been resolved.