AI Insurance experienced a minor incident on September 30, 2026 affecting API and Application, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
APIApplication
Update timeline
- investigating Sep 30, 2026, 03:13 PM UTC
We are currently investigating intermittent errors when rating policies.
- investigating Sep 30, 2026, 04:09 PM UTC
We've determined that this is likely an issue with our third party rating service provider. We're working with them to identify and resolve the issue.
- monitoring Oct 02, 2026, 04:54 PM UTC
We've deployed a mitigation and are currently monitoring for any further errors.
- monitoring Oct 02, 2026, 05:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 02, 2026, 05:11 PM UTC
This incident has been resolved.