AI Insurance incident

Policy Generation Failing

Major Resolved View vendor source →

AI Insurance experienced a major incident on October 12, 2023 affecting API and Application, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2023, 02:21 AM UTC
Resolved
Oct 12, 2023, 02:38 AM UTC
Duration
17m
Detected by Pingoru
Oct 12, 2023, 02:21 AM UTC

Affected components

APIApplication

Update timeline

  1. investigating Oct 12, 2023, 02:21 AM UTC

    We've detected that our endpoints for generating policies (converted from quotes, made from scratch, or renewed) are currently failing for some customers. We are urgently investigating.

  2. resolved Oct 12, 2023, 02:38 AM UTC

    This incident has been resolved.