AI Insurance experienced a major incident on January 9, 2026 affecting Application and Authentication Services, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
ApplicationAuthentication Services
Update timeline
- investigating Jan 09, 2026, 09:32 PM UTC
We're experiencing an issue with authentication causing the app to be inaccessible for about 50% of requests. We are investigating the cause of the problem.
- resolved Jan 09, 2026, 10:14 PM UTC
The issue has been resolved. It was caused by intermittent connectivity with our authorization provider. We are improving our systems to better handle similar situations in the future.