AI Insurance experienced a major incident on January 19, 2026 affecting Application, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Application
Update timeline
- investigating Jan 19, 2026, 04:06 PM UTC
Customers using Excel Rating Sheets for rating calculation currently cannot get rating responses. This blocks all quote flows for such customers
- resolved Jan 19, 2026, 05:03 PM UTC
This incident has been resolved.