Agilent experienced a notice incident on October 28, 2024 affecting iLab US API and iLab US Primary, lasting 4d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2024, 10:20 PM UTC
We are currently experiencing issues in our data processing infrastructure, that are causing slower performance and may prevent some tasks from being completed within the following iLab instance: - iLab US Primary No data has been lost and our team is working diligently to stabilize the site as quickly as possible. Please contact Agilent iLab Support at [email protected], with any questions or concerns.
- monitoring Oct 29, 2024, 12:56 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 29, 2024, 03:25 PM UTC
The fix that was implemented did not resolve the issues within the site and our team is still investigating and working on a solution. Thank you for your patience.
- monitoring Oct 30, 2024, 11:45 PM UTC
We previously announced that the current issue was related to our infrastructure. Upon further investigation, we have determined that the issue is isolated and not related to our infrastructure. Our team is treating this with the highest urgency and working diligently to resolve it as quickly as possible. We apologize for any confusion and appreciate your patience and understanding.
- monitoring Nov 01, 2024, 02:32 AM UTC
We are pleased to inform you that the issue affecting our site has been resolved. Our team has implemented the necessary fixes, and the site is now operating normally. We will continue to monitor the system closely to ensure ongoing stability and performance. If you experience any further issues, please do not hesitate to contact our support team.
- resolved Nov 02, 2024, 03:24 AM UTC
After 24 hours of monitoring, we are confident that the system is stable and all sites are fully operational. Thank you for your patience and understanding during this time. If you experience any further issues, please do not hesitate to contact our support team.