Affirm had 50 outages in the last 2 years totaling 31h 40m of downtime — averaging 2.1 incidents per month.
There were 50 Affirm outages since July 3, 2024 totaling 31h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have seen a degradation to our checkout flow as a result of our CDN provider and believe that it has been mitigated. Our teams are continuing to monitor before confirming full recovery.
The checkout flow degradation caused by our CDN provider has been resolved. Our teams have confirmed full recovery and normal service has resumed.
We are currently investigating an issue with the confirm_loan endpoint in the Affirm US sandbox. We will update further as scope and root cause are uncovered.
We are continuing to investigate the root cause of this issue. We are comparing successful and non-successful sandbox loan confirmations to understand potential mitigations.
A fix has been implemented and we are now monitoring the results.
This incident has been resolved.
We are experiencing a degradation in our checkout flow for users in Canada.
We are continuing to investigate this issue.
Our teams are still investigating the root cause of the issue. We will provide an update as soon as possible.
The errors within the checkout flow have resolved and the issue has been mitigated. Our teams are continuing to monitor before confirming full recovery.
The checkout service has remained operational. This incident is now resolved.
We have identified the cause of the disruption to our Sandbox APIs and we are currently attempting to fix the issue.
We are continuing to work on a fix for this issue.
We have implemented a fix and have seen a recovery in the availability of our Sandbox APIs. We will continue to monitor the situation to ensure that our systems are fully operational.
Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.
THIS IS A SCHEDULED EVENT May 13, 23:00 PDT - May 14, 03:00 PDT Apr 20, 13:30 PDT Update - This maintenance window has been pushed back to May 13th by request of the migration team. Mar 23, 15:47 PDT Scheduled - We are making updates to deployment infrastructure on some of our core services. This change involves the creation of new service instances and re-routing traffic to those instances. These changes will occur over the course of 2 hours, beginning at 11pm PT on Wednesday, April 22nd, 2026. No downtime or impact to availability is expected from these changes.
THIS IS A SCHEDULED EVENT May 13, 23:00 PDT - May 14, 03:00 PDT Apr 20, 13:30 PDT Update - This maintenance window has been pushed back to May 13th by request of the migration team. Mar 23, 15:47 PDT Scheduled - We are making updates to deployment infrastructure on some of our core services. This change involves the creation of new service instances and re-routing traffic to those instances. These changes will occur over the course of 2 hours, beginning at 11pm PT on Wednesday, April 22nd, 2026. No downtime or impact to availability is expected from these changes.
THIS IS A SCHEDULED EVENT May 6, 23:00 PDT - May 7, 03:00 PDT Apr 24, 16:39 PDT Scheduled - We will be performing scheduled database maintenance beginning 11 PM PT on May 6, 2026. This work involves several production database clusters that support Checkout in the US and CA region to ensure adequate capacity and performance. The total maintenance window is expected to last 4 hours with an expected downtime of up to 5 minutes. Actual user impact is expected to be minimal, as failovers typically complete in under one minute and application retries will mitigate transient errors.
THIS IS A SCHEDULED EVENT May 6 , 23:00 PDT - May 7 , 03:00 PDT Apr 24 , 16:39 PDT Scheduled - We will be performing scheduled database maintenance beginning 11 PM PT on May 6, 2026. This work involves several production database clusters that support Checkout in the US and CA region to ensure adequate capacity and performance. The total maintenance window is expected to last 4 hours with an expected downtime of up to 5 minutes. Actual user impact is expected to be minimal, as failovers typically complete in under one minute and application retries will mitigate transient errors.
THIS IS A SCHEDULED EVENT May 6, 16:00 - 19:00 PDT Apr 24, 16:46 PDT Scheduled - We will be performing scheduled database maintenance beginning 4 PM PT on May 6, 2026. This work involves several production database clusters that support Checkout in the UK region to ensure adequate capacity and performance. The total maintenance window is expected to last 3 hours with an expected downtime of up to 1 minute. Actual user impact is expected to be minimal, as failovers typically complete in under one minute and application retries will mitigate transient errors.
THIS IS A SCHEDULED EVENT May 6 , 16:00 - 19:00 PDT Apr 24 , 16:46 PDT Scheduled - We will be performing scheduled database maintenance beginning 4 PM PT on May 6, 2026. This work involves several production database clusters that support Checkout in the UK region to ensure adequate capacity and performance. The total maintenance window is expected to last 3 hours with an expected downtime of up to 1 minute. Actual user impact is expected to be minimal, as failovers typically complete in under one minute and application retries will mitigate transient errors.
THIS IS A SCHEDULED EVENT Apr 29, 14:00 - 17:00 PDT Apr 24, 12:24 PDT Scheduled - We will be performing scheduled database maintenance beginning 2 PM PT on April 29, 2026. No downtime expected.
THIS IS A SCHEDULED EVENT Apr 29 , 14:00 - 17:00 PDT Apr 24 , 12:24 PDT Scheduled - We will be performing scheduled database maintenance beginning 2 PM PT on April 29, 2026. No downtime expected.
Mar 24, 05:00 PDT Completed - The scheduled maintenance has been completed. Mar 24, 04:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 20, 15:53 PDT Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 5, 01:00 PST Completed - The scheduled maintenance has been completed. Mar 4, 23:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 2, 13:48 PST Scheduled - We are making updates to deployment infrastructure on some of our core services. This change involves the creation of new service instances and re-routing traffic to those instances. These changes will occur over the course of 2 hours, beginning at 11pm PT on Wednesday, March 3rd, 2026. No downtime or impact to availability is expected from these changes.
Feb 12, 11:43 PST Resolved - This incident has been resolved. Feb 12, 11:18 PST Monitoring - We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational. Feb 12, 10:20 PST Investigating - We are currently investigating this issue
Jan 29, 10:16 PST Resolved - The issue affecting Shopify order status updates has been resolved. All delayed events have been processed, and order statuses are now appearing correctly in the Shopify dashboard. We appreciate your patience. Jan 29, 09:35 PST Investigating - We are currently investigating an issue affecting order status updates for merchants using the Shopify Payments App. While customers can still complete the Affirm checkout flow, there is a delay in orders being marked as 'Authorized' or 'Confirmed' within the Shopify dashboard. Our engineering team is working to restore event processing.
Jan 22, 08:32 PST Resolved - Our services have maintained operational. This incident is now resolved. Jan 22, 08:22 PST Monitoring - We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational. Jan 22, 07:52 PST Update - We have seen a recovery in our services but we are still monitoring and investigating the root cause of the issue. We will provide an update as soon as possible. Jan 22, 07:40 PST Investigating - We are currently experiencing a drop in checkout availability. We are working on identifying the root cause to return service as soon as possible. We will update as soon as we can.
Jan 22, 01:00 PST Completed - The scheduled maintenance has been completed. Jan 21, 23:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 7, 09:07 PST Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 14, 19:46 PST Resolved - This incident has been resolved. Jan 14, 15:08 PST Update - We are continuing to monitor the situation to ensure performance remains stable. Jan 14, 10:42 PST Update - We are continuing to monitor the situation to ensure performance remains stable. Jan 14, 10:10 PST Monitoring - We will continue to monitor the situation to ensure performance remains stable. Jan 14, 09:48 PST Identified - We are observing authentication issues for some consumers related to ongoing nation-wide carrier disruptions.
Jan 6, 23:51 PST Resolved - This incident has been resolved. Jan 6, 23:49 PST Monitoring - We've deployed a mitigation, throughput is recovering and are actively monitoring. Jan 6, 23:45 PST Identified - We've identified the source of the degradation in Affirm Checkout and we are working on a mitigation
Dec 11, 00:00 PST Completed - The scheduled maintenance has been completed. Dec 10, 23:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 10, 10:21 PST Update - We will be having a scheduled maintenance for Affirm US, and Canada Dec 9, 13:59 PST Scheduled - Third party vendor network maintenance, no downtime expected.
Dec 10, 19:00 PST Completed - The scheduled maintenance has been completed. Dec 10, 18:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 10, 10:23 PST Scheduled - Third party vendor network maintenance, no downtime expected.
Dec 5, 01:54 PST Resolved - This incident has been resolved and we are fully recovered. Dec 5, 01:15 PST Monitoring - We are seeing recovery, but will continue to monitor. Dec 5, 01:04 PST Identified - We are currently experiencing a degradation in all Affirm API's for users. Our engineering team is working to identify the root cause and implement a solution as soon as possible.
Dec 3, 21:20 PST Resolved - This incident has been resolved. Dec 3, 19:05 PST Monitoring - We have not seen a recurrence since approximately 18:20 pm PT and are continuing to monitor our dashboards. Dec 3, 18:36 PST Identified - We have identified the root cause of the service disruption and are actively working on a mitigation. Dec 3, 18:19 PST Investigating - We are investigating increased API error rates in the US-EAST-1 Region.
Nov 20, 00:00 PST Completed - The scheduled maintenance has been completed. Nov 19, 23:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 12, 14:25 PST Update - Network failover preparation for peak season pushed to the week after Nov 7, 11:56 PST Update - Network failover preparation for peak season Oct 29, 12:49 PDT Scheduled - Network failover preparation for peak season
Nov 18, 09:30 PST Resolved - The latency was related to a disruption on a core infrastructure provider. We are observing full recovery. Nov 18, 09:11 PST Investigating - We have detected intermittent API latency and are actively investigating.