Aeries Software incident

Customers are YSOD when trying to access past years, teacher portals, or running special processes (CA)

Minor Resolved View vendor source →

Aeries Software experienced a minor incident on December 11, 2023 affecting AWS CA, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2023, 10:33 PM UTC
Resolved
Dec 12, 2023, 12:15 AM UTC
Duration
1h 42m
Detected by Pingoru
Dec 11, 2023, 10:33 PM UTC

Affected components

AWS CA

Update timeline

  1. identified Dec 11, 2023, 10:33 PM UTC

    We will need to restart a server to resolve this issue. This may cause some latency

  2. monitoring Dec 11, 2023, 11:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 12, 2023, 12:15 AM UTC

    This incident has been resolved.