Adjust experienced a major incident on August 28, 2025 affecting Engagement Redirect Endpoint and SDK Endpoint and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2025, 12:15 PM UTC
Adjust is currently experiencing a service outage. As a result, some Adjust tracker URLs fail to redirect, incoming engagements and s2s requests are partly not being processed. We sincerely apologize for the disruption and inconvenience caused. We have all teams active to collectively work on an immediate solution.
- investigating Aug 28, 2025, 12:16 PM UTC
We are continuing to investigate this issue.
- investigating Aug 28, 2025, 12:39 PM UTC
We are continuing to investigate this issue.
- identified Aug 28, 2025, 01:05 PM UTC
We identified the root cause and are working on resolving the issue.
- identified Aug 28, 2025, 01:35 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 28, 2025, 02:01 PM UTC
A fix has been implemented, we are continuing to monitor the situation.
- identified Aug 28, 2025, 02:03 PM UTC
We are continuing to monitor the implemented fix.
- monitoring Aug 28, 2025, 02:15 PM UTC
We are continuing to monitor the implemented fix.
- resolved Aug 28, 2025, 04:45 PM UTC
All systems are operational, the team is continuing to monitor and working on the data and attribution recovery.