Aditude experienced a minor incident on July 9, 2024 affecting Insights, lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Insights
Update timeline
- investigating Jul 09, 2024, 03:02 PM UTC
Data may be incomplete for the past 24 hours in Insight real-time data.
- identified Jul 09, 2024, 04:29 PM UTC
We have identified the issue and are implementing a fix and possible backfill of missing data. New events are processing normally.
- monitoring Jul 09, 2024, 06:10 PM UTC
New events are processing normally. Monitoring.
- resolved Jul 09, 2024, 07:28 PM UTC
The data ingestion issues have been resolved, and the data is now flowing through the pipeline as expected. Unfortunately, the outage resulted in unrecoverable data loss. A detailed incident report will be prepared and distributed to provide further information.