Aditude incident
Elevated errors affecting Insights data ingestion and video ad serving
Aditude experienced a major incident on September 5, 2026 affecting Insights and Video Ad Serving, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 05, 2026, 01:50 PM UTC
We are currently investigating an issue caused by an invalid SSL certificate on a shared service endpoint. This is affecting two areas: Insights - data ingestion is delayed, so dashboards and reporting may show incomplete or stale data for the affected window. Video ad serving - a portion of video ad requests are failing or timing out, which may result in reduced fill and lower measured revenue during the incident window. Display and header bidding delivery outside of video are not currently believed to be impacted. No customer data has been lost — ingestion is delayed, not dropped, and we expect backfill to complete once the underlying issue is resolved. Our engineering team has identified the root cause and is actively working on remediation. We will provide an update within 30 minutes or as soon as we have more information.
- identified Sep 05, 2026, 01:52 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 05, 2026, 02:00 PM UTC
A fix has been deployed and video ad serving is returning to normal levels. Insights ingestion has resumed. We are monitoring closely and will follow up on reporting for the affected window once we have completed our assessment.
- resolved Sep 05, 2026, 02:23 PM UTC
The issue has been resolved