Aditude incident
API Latency and Slower than Average Response Times
Aditude experienced a minor incident on October 14, 2024 affecting Insights, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2024, 07:54 PM UTC
The Insights platform is currently experiencing API latency issues, which are impacting response times and causing delays in data retrieval. As a result, data may not load as expected for users, and certain analytics or metrics might appear incomplete or outdated until the latency is resolved.
- monitoring Oct 14, 2024, 08:14 PM UTC
We have identified the root cause of the API latency issue, implemented a fix, and are now actively monitoring the system to ensure stability. Response times are expected to improve as we continue to observe performance and validate that the solution is effective. Thank you for your patience.
- monitoring Oct 14, 2024, 08:43 PM UTC
We are continuing to monitor and adjust resources to address this issue.
- resolved Oct 14, 2024, 09:06 PM UTC
The incident has been resolved, and API response times have returned to normal for most users. However, large publishers may still experience some latency as we continue to optimize performance. Our team is actively monitoring and making adjustments to ensure full stability across all accounts.