Aditude experienced a minor incident on October 22, 2024 affecting Insights, lasting 16h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 22, 2024, 10:48 PM UTC
We are currently investigating reports of a potential data delay or loss in our analytics system. Our team is actively working to identify the cause and resolve the issue as quickly as possible. During this time, you may experience delays in data processing or incomplete data availability.
- monitoring Oct 22, 2024, 11:44 PM UTC
We have identified the underlying cause of the issue affecting Insights' real-time data. Our team is currently monitoring a solution and assessing the full scope of the impact. A fix has been implemented for future data collection. Some data may remain delayed or missing while data backfill is processing.
- resolved Oct 23, 2024, 02:50 PM UTC
The root cause has been resolved. Some data may still be missing as the backfill process continues.