Aditude experienced a minor incident on December 3, 2024 affecting Insights, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2024, 02:24 PM UTC
We are currently investing an issue with delayed direct sold attribution and delayed ad click metrics. Delayed ad click metrics will also impact calculated metrics like CTR.
- identified Dec 03, 2024, 02:44 PM UTC
We have identified the root cause of the issue impacting the real-time analytics and are actively implementing a fix. Data delays for direct sold attribution were observed starting at approximately 5:04 PM ET. Delays around ad clicks were observed starting 6:10 PM ET. The data delay persists at this time. We are closely monitoring the system's progress and will provide updates when: * The real-time data stream has been fully restored. * The delayed data has been successfully backfilled. Thank you for your patience as we work to resolve this issue.
- monitoring Dec 03, 2024, 09:55 PM UTC
A fix has been implemented and we are monitoring the results. Direct sold attribution moving forward should be stabilized. We will report back on ad clicks and backfill as we have more information.
- resolved Dec 04, 2024, 04:00 PM UTC
The issue causing delayed data has been resolved. However, some direct attribution and ad click data may still be incomplete as we continue to audit and actively monitor the backfill processes to ensure data integrity and accuracy.