Aditude experienced a minor incident on October 20, 2025 affecting Insights and Exec, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:14 PM UTC
We are currently investigating reports of difficulty accessing certain services. At this time, the issue appears to be related to a third-party provider and broader internet stability outside of our network. Thank you for your patience while this is being resolved.
- monitoring Oct 20, 2025, 03:32 PM UTC
We are continuing to monitor ongoing third-party outages and their impact on our services. At this time, Insights Real-Time Analytics is experiencing disruptions causing degraded availability through our UIs and APIs. We are continuing to monitor other services for possible impact.
- monitoring Oct 20, 2025, 04:55 PM UTC
Our systems are improving but are not yet fully recovered. We are continuing to monitor the third-party outage and recovery. We will alert you when all systems are back online.
- monitoring Oct 20, 2025, 06:47 PM UTC
Third-party providers are continuing to stabilize their systems and implement mitigation measures. We’ll share updates as progress continues.
- monitoring Oct 20, 2025, 08:12 PM UTC
Systems are recovering, though larger datasets may still be a bit sluggish — some queries could take longer than usual to complete as third-party systems return to full capacity. While some backfill processes continue to process, all raw data is intact and will be available once fully recovered. We’re keeping a close watch on performance as systems continue to stabilize.
- monitoring Oct 20, 2025, 08:29 PM UTC
In addition to our ongoing monitoring and recovery efforts, we are observing intermittent permission and authentication issues caused by the wider outage within the Exec application. Our team is actively investigating and will provide updates as we learn more.
- monitoring Oct 20, 2025, 10:22 PM UTC
At this time, all Aditude systems are operating normally. We will continue to monitor closely as some third-party systems are still in the process of recovery.
- resolved Oct 21, 2025, 02:57 PM UTC
This incident has been resolved.