Aderant experienced a critical incident on March 1, 2022 affecting iTimekeep US, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
iTimekeep US
Update timeline
- investigating Mar 01, 2022, 03:24 PM UTC
We are currently investigating a potential performance issue.
- identified Mar 01, 2022, 04:39 PM UTC
We have forced emergency maintenance to address performance issues. We will notify you when services are once again available.
- identified Mar 01, 2022, 05:48 PM UTC
The incident response team is still working to restore services.
- identified Mar 01, 2022, 05:53 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 01, 2022, 07:03 PM UTC
Emergency Maintenance has been completed and performance issues have been resolved. Services have been restored and users are able to access iTimekeep.